Software Updates & Technical Support
Overview
Your SteelPLUS Bundle includes access to software updates and technical support while your Software Support Policy is active.
Keeping your support policy current ensures that you receive the latest program improvements, compatibility updates for new AutoCAD releases, and assistance from the SoftDraft Technical Support team whenever you need it.
What’s Included
An active Software Support Policy includes:
- Software updates during the support period.
- Compatibility updates for supported AutoCAD versions.
- Bug fixes and program improvements.
- Technical support from SoftDraft.
- Access to the latest installation files.
Support Period
Software Support is provided for the duration of your active support policy, which is typically one year from the purchase or renewal date.
During this time, you are entitled to:
- Download the latest eligible software updates.
- Receive technical assistance for installation and program operation.
- Access updated documentation and training materials as they become available.
Renewing Your Support Policy
To continue receiving software updates and technical support after your current support period expires, simply renew your Software Support Policy before or after its expiration date.
Keeping your support policy active ensures continued access to new software releases and ongoing product support.
Need Assistance?
If you encounter a problem that is not resolved by the troubleshooting lessons in this course, the SoftDraft Technical Support team is available to help while your Software Support Policy is active.
Before contacting support, we recommend:
- Completing the troubleshooting lessons in this course.
- Recording any AutoCAD or SteelPLUS error messages.
- Noting your AutoCAD version and SteelPLUS Bundle version.
- Capturing screenshots of the problem whenever possible.
Having this information available will help us resolve your issue more quickly.
Lesson Summary
An active Software Support Policy provides access to software updates, compatibility releases, and technical support for the SteelPLUS Bundle. We recommend keeping your support policy current so you can take advantage of the latest enhancements and receive assistance whenever you need it.