Per-Incident Support

SoftDraft Software Per-Incident Support US $50.00

Per-incident support allows you to submit one incident regarding one support issue. Per-incident support may be purchased for current SoftDraft Software products.
 
Per-incident support is not available for retired SoftDraft Software products. SoftDraft provides a  complimentary resources for self-help such as our online Support Suite Knowledge Base.

Per-Incident Definition

Per-Incident Support is defined as a single support issue with current SoftDraft Software Product. One incident may involve several interactions with Technical Support to resolve. A reasonable effort will be made to resolve the issue to the customer’s satisfaction. Separate per-incidents must be purchased for multiple support issues or requests.
 

Price: US $50 per incident
Hours of Operation:  9:00am – 4:00pm Central Time, Monday through Thursday
Product Updates: No
Product Upgrades: No
Link for Purchase: Purchase Single Per-Incident Support 
SoftDraft Support Suite Website: Public Support Suite Knowledge Base
Number of support questions per event: One
Initial Response Time: 4-8 Hours
Link for Support Case: Submit a Technical Support Case 

After the order for a Per-Incident Support case is received, a SoftDraft Support Technician will contact you via email.

SoftDraft Software Products

Software products listed herein are products of SoftDraft, LLC and not Autodesk® products. Autodesk®, AutoCAD®, and the AutoCAD® logo are registered in the U.S. Patent and Trademark Office by Autodesk®, Inc.

Support

Even though our advertised response time is 12-48 hours, we try to respond to a support request within 1-2 hours whenever possible. This depends on the number of support requests. more..

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